Terms

This document details the terms and conditions of passenger transport services by Geneva2Morzine. Geneva2Morzine may also be referred to as the company. The term ‘client’ refers to the individual making the booking who is deemed responsible for all persons travelling under the reservation.
Bookings can only be confirmed by completing the booking form on this website or by calling us on +44 (0)161 907 2597.
By making a booking with Geneva2Morzine online or by phone the client accepts these terms and conditions.
Delays: Geneva2Morzine accept no responsibility for any delays or missed flights as a result of traffic delays or other incidences outside of our control. We allow 3-4 hours before your flight time to get you from Morzine to Geneva so please be ready for your driver.
If your incoming flight is delayed, we will wait for you for as long as possible without impacting other passengers. It may be necessary to move you to a later transfer, which will involve a wait at the airport. If you are delayed more than 60 minutes, we may have to cancel your transfer and rebook you on a new, later transfer. If we do this, we may charge you for the new transfer and may not refund the original transfer but will provide a receipt and statement for you to make a claim against your travel insurance.
We require a mobile number to contact you on in the case of any problems or delays. Please provide correct contact information including email and mobile phone number. Any failure in services resulting from Geneva2Morzine having incorrect contact information will be deemed to be the fault of the client and no compensation will be available.
In the event of your non-arrival for a transfer or a cancellation within 21 days, no refund will be given.
Avoriaz transfers: if the road is closed by the police due to bad weather or we consider it a danger to yourself and our staff to complete the journey to or from Avoriaz reception, we reserve the right to ask you to take the Prodains cable car to a safer collection point. In this case, we are unable to offer any refund for the cost of the cable car.
Geneva2Morzine accepts no liability if incorrect travel details are given by the client
It is the responsibility of the client to provide correct accommodation name concerning drop off and pick up points. It is also the client’s responsibility to carry directions and contact details for the accommodation in order to direct the driver. If the accommodation cannot be found after 10 minutes of driving round resort then Geneva2Morzine reserves the right to drop the clients at the Tourist Office in the resort concerned or charge the client accordingly for additional vehicle and driver hire.
Departure from resort: The client will receive the pickup time before 13.00 on the day before travel via an SMS message to the mobile phone provided during the booking process. It is the responsibility of the client to contact Geneva2Morzine on +33 450 744629 to obtain a pick up time confirmation if the client has not received the SMS by this time on the day before travel. If the client is not at the specified pickup point at the stated time the Geneva2Morzine vehicle and driver will wait for a maximum of 10 minutes before departing.
When a client requests a specific pickup time from resort to an airport, Geneva2Morzine will not be liable for any costs incurred from external services (such as flights or trains) being missed.
All customers are allocated space to carry 2 items of luggage (standard size bag or suitcase and one piece of hand luggage) plus one ski or board bag. Should the client present themselves for pickup with more than this allocation, without prior notification, then Geneva2Morzine reserves the right to charge an excess luggage fee to cover any additional costs or to refuse carriage of the extra luggage.